Saturday, 17 November 2012

Advice on the Information Interview

Following this week's team activities in class, we have come up with some advice on interviewing clients in order to assist them with their information needs. Many of the questions we chose to ask our client were compatible with those suggested by Buckley Owen, T. (2012).* For example, we addressed the "six questions" (Who? What? When? Where? Why? How?) whilst negotiating the query with the client. However, there were some potentially useful details we missed through not being specific enough in clarifying their requirements. We made sure to follow up and ensure that the query had been resolved to the client's satisfaction.

Our key advice would be to communicate clearly and thoroughly with the client in order to establish their needs and respond appropriately.

* Buckley Owen, T. (2012) 'What do you really want?', in Successful enquiry answering every time. (6th Ed.) London, England: Facet. pp. 1-22.